Q&As

 

1. How do I create an agent account on Imbatenga.com?

To create an account as an agent or agency, simply visit the registration page and select "Agent" or "Agency" as your account type. Fill in the required details, including your business name, contact information, and any required documents for verification. Once registered, you can start listing your properties.

 

2. How do I list a property on Imbatenga.com?

After logging into your agent account, click on the "List a Property" button. You will be prompted to fill out a form with property details (e.g., type, price, location, description). Upload high-quality images and any additional media such as videos. Once submitted, your property will be reviewed and published on the website.

 

3. Can I manage multiple property listings from my agent profile?

Yes! As an agent or agency, you can manage multiple properties from your dashboard. You can add, edit, or delete listings, track leads, and update property statuses (e.g., "For Sale," "Under Offer," "Sold").

 

4. How do I edit or update a property listing?

To edit an existing listing, log into your agent account and go to your dashboard. From there, you can view all your active listings. Simply click on the property you want to update, make the necessary changes (e.g., price adjustment, updated description, new images), and save the changes.

 

5. How do I add or update images for a property?

When editing a property listing, there is an option to upload additional photos. You can upload new high-quality images or remove old ones. Ensure that your images are high resolution to showcase the property effectively. The platform also supports video uploads for virtual tours.

 

6. How do I track inquiries and leads from potential buyers?

Every time a user contacts you about a property, you’ll receive an email notification and be able to view the inquiry in your dashboard. You can track the status of inquiries, follow up with clients, and manage the communication directly from the platform.

 

7. How can I ensure my listings are seen by more potential buyers?

To increase visibility, you can opt for premium listing packages that put your properties at the top of search results or in featured sections. Additionally, ensure your listings are well-optimised with detailed descriptions, high-quality images, and relevant keywords to improve search rankings.

 

8. Can I categorise my properties for easy search-ability?

Yes, you can categorise your properties by type (e.g., residential, commercial, land), price range, location, or number of bedrooms. This helps potential buyers and renters filter and find properties that best match their needs.

 

9. How can I manage my property listings for different regions in Zimbabwe?

When adding a property, you’ll be able to select the location and specify the area, city, or region. Listings will then appear under the relevant location category, allowing you to easily manage properties in different parts of Zimbabwe.

 

10. Can I set up automatic property alerts for clients?

Yes, Imbatenga.com allows agents to set up automated alerts for clients based on their preferences. This way, you can send them notifications when a property that matches their criteria (location, price, etc.) is listed on the platform.

 

11. How do I handle inquiries and messages from clients?

All client messages and inquiries will appear in your agent dashboard. You can respond directly to inquiries via email or through the platform’s messaging system. You can also mark inquiries as “followed up” or “closed” once they’re addressed.

 

12. Can I schedule property viewings through Imbatenga.com?

While Imbatenga.com doesn’t have a direct viewing scheduling feature, you can communicate with potential buyers via the platform’s messaging system to arrange viewings. We recommend including a “Viewing” option in your property descriptions or in your direct communication with interested parties.

 

13. How do I handle property sales and sign contracts on Imbatenga.com?

Imbatenga.com focuses on connecting buyers and sellers, but we recommend completing property transactions through legal channels. After a buyer expresses interest, you can help facilitate the sale by connecting them with lawyers or providing them with the necessary documents for a smooth transaction.

 

14. Can I advertise my agency's services on Imbatenga.com?

Yes, you can create a detailed agency profile where you can highlight your services, staff, and properties. You can also include contact details, your agency’s specialisation, and any awards or recognitions you’ve received. This allows clients to easily understand what you offer and how to contact you.

 

15. Can I generate reports to track my property sales and performance?

Yes, your agent dashboard will have analytics tools that allow you to track the performance of your listings. You can monitor the number of views, inquiries, and even how many properties you’ve sold or rented. This helps you track your sales progress and improve your marketing strategy.

 

16. How do I promote my listings on social media?

Each property listing includes social sharing buttons that allow you to easily share your properties on popular social media platforms like Facebook, Instagram, and Twitter. You can also copy the property’s link and manually post it on your social media pages to attract more attention.

 

17. How do I ensure my listings comply with Zimbabwean property regulations?

Imbatenga.com encourages agents and agencies to verify the legal status of the properties they list. It is important to ensure that title deeds are valid, zoning laws are respected, and all documentation is in order before listing a property. We recommend consulting with legal professionals to ensure compliance with local property laws.

 

18. Can I interact with other agents or agencies on the platform?

Imbatenga.com offers a community space where agents can network and collaborate. You can share listings with other agents, offer referrals, or even work together on large commercial or investment properties.

 

19. How can I upgrade my listing for more visibility?

Imbatenga.com offers different listing plans, including basic and premium options. Premium listings are given top priority in search results and can include additional features like multiple images, highlighted listings, and placement in the featured section. Check the “List a Property” page for available packages.

 

20. Can I manage my account settings and preferences?

Yes, you can update your account information, email preferences, password, and notification settings from your agent dashboard. This allows you to tailor your experience and ensure you're receiving the relevant alerts and communications.